Effective Date: [02/2025]

Thank you for shopping at eboiShop (www.eboishop.com). We strive to provide high-quality digital products to our customers. Please read this Return and Refund Policy carefully before making a purchase. By purchasing from our website, you acknowledge and agree to the terms outlined below.

1. Digital Product Policy

All products sold on eboiShop are in digital format (PDF eBooks). Since digital products are instantly accessible upon purchase, they are not eligible for return, refund, or exchange.

2. No Refunds & No Returns

Due to the nature of digital goods, all sales on eboiShop are final. Once an eBook is purchased and delivered, we do not offer refunds or accept returns under any circumstances.

Why Are Digital Products Non-Refundable?

• Digital products cannot be returned like physical goods. Once they are downloaded, they cannot be retrieved or resold.
• Immediate access to the eBook means you have received the full value of your purchase.
• This policy helps us prevent unauthorized sharing or distribution of copyrighted materials.

3. Refund Exceptions

While all sales are generally final, we may consider a refund request under the following exceptional circumstances:

• Duplicate Purchase – If you were charged more than once for the same eBook due to a technical error, we will process a refund for the duplicate charge.
• Non-Delivery of Product – If you did not receive your purchased eBook due to a system error or technical issue on our end, and our support team is unable to resolve the problem within a reasonable timeframe, you may be eligible for a refund.
• Corrupt or Unreadable File – If the eBook file is damaged or unreadable, and we are unable to provide a functional replacement, a refund may be issued.

All refund requests must be submitted within 48 hours of the purchase.

4. How to Request a Refund

If you believe you qualify for a refund under the exceptional circumstances mentioned above, please follow these steps:

1. Contact Us – Send an email to [info@eboishop.com] with the subject line “Refund Request – Order #[Your Order Number]”.
2. Provide Details – Include your full name, email address, purchase date, order number, and a brief explanation of the issue.
3. Attach Proof – If applicable, attach screenshots or evidence of the issue (e.g., duplicate charges, file corruption).

Our support team will review your request and respond within 3-5 business days. If your refund is approved, the amount will be credited back to your original payment method.

5. Contact Us for Assistance

If you experience any issues with your purchase, such as trouble accessing your eBook or downloading the file, please reach out to our support team at:

📧 Email: [info@eboishop.com]
🕒 Support Hours: [24 Hours]

We are happy to assist you with any concerns regarding your purchase.

Final Note

By completing a purchase on eboiShop, you acknowledge and agree to this Return and Refund Policy. If you have any questions or need further clarification, please contact our support team before making a purchase.